2017 just begun and among our New Year’s Resolutions, was our wish to give YOU a chance to speak and share your experience as a vacation rental owner or manager.
Because managing holiday properties is more than just a job, it is a unique commitment towards your guests.
Let’s introduce this shared experience on vacation rentals with Nantucket Retreats, a collection of houses situated on the island of Nantucket, Massachussets, USA.
Hi Kenan, could you start by introducing yourself in a few words?
In 2004, I returned to Nantucket to help a friend fix up a rental property. A visiting family arrived next door, and to their dismay the housekeepers had not finished cleaning the house. My friend and I felt so bad, that we went over and finished cleaning it for them. Afterwards, over a few cocktails and laughs, we talked about the rental process and their experience.
The entire process was very impersonal. You arrive to the island, pick up a packet with keys, directions, island guides and miscellaneous sales brochures. You were now on your own to find the property, figure out where everything is in the house and how the mechanics work.
I thought to myself, what a crazy way to run a hospitality business – This is lodging and lodging is hospitality, not just real estate. I knew I could provide a better service and experience for visitors.
Nantucket Retreats emerged to provide a complete vacation service. We begin by finding the ideal location, then help to plan the perfect vacation, from event tickets, dinner reservations, grocery shopping and anything else you may need. When you arrive on the island, we meet you at the home to acquaint you to the property and answer any questions. If you need a ride, we will even pick you up! Enjoy your undisturbed visit, but know we are here when you need us. Just like a hotel concierge.
The vacation rental business has changed since we first began. More and more homes are operated in a similar fashion and even the real estate agents are offering more services. But one thing stands clear with Nantucket Retreats – yes, we are a licensed real estate company, but our focus is on our guest’s vacation experience and not selling them a home.
At Nantucket Retreats, we specialize in vacation rentals. So when your travel plans include Nantucket, I hope you will consider staying with us, and letting our family take care of your family!
What kind of rentals do you manage?
We manage 6 properties on Nantucket. Mostly larger single family homes, and a couple of townhouses.
What's your best memory as a host?
I've had a lot of great memories over the years, which is what makes this business so rewarding.
When someone only gets a few weeks off a year and they have chosen you as their host, it’s critical to make sure you provide an exceptional experience. The most recent was a couple on their honeymoon who had never been to Nantucket before. This was more than just their typical vacation and we did everything we could to make sure everything was as close to perfect as possible. The personal email I received after they returned home, thanking us for a truly amazing honeymoon was so rewarding. This is what keeps me motivated every day. They have also rebooked their first anniversary vacation with us for this year as well!
In which house you manage would you like to spend your next holidays?
Some of our guests prefer larger homes, however, I prefer a smaller quaint cottage with spectacular views. I would choose The Cottage, which is a small 2-bedroom quintessential Nantucket cottage that overlooks Sesachacha Pond. It is just a couple of minutes to walk down to the beach to go sailing and I would enjoy sitting on the front porch, watching people walking by as I sipped on a cocktail. There is also a private patio out back to grill, have a family dinner or just be alone and read a book. To me, it's a peaceful, cozy setting and this is where I would choose to stay for a truly relaxing vacation.
What makes Nantucket Retreats so special?
Our guests are reserving more than just a vacation rental. They are reserving a vacation experience. Our mission is to pamper our guests with casual luxury accommodations and exceptional guest services. In order to fulfill our mission, we aim to better understand our guests and their needs.
-Kenan, Nantucket Retreats manager.
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