News archives

Increase the profitability of every booking with YourWelcome !

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We are happy to introduce YourWelcome : the perfect solution for monetizing your rental and engage your guests around !

What is YourWelcome ?

YourWelcome helps Vacation Rental operators make more money from every rental. YourWelcome is the leading guest management & monetisation platform for vacation rentals.

Transact directly with your guests whilst they are in-property. Sell your own services and make money from connecting guests to local service operators selling tourist tickets, food delivery and more.

How YourWelcome can help you ?

  • Earn More From Every Booking :

YourWelcome empowers operators to add a service layer to their rental business. YourWelcome is a transactional portal, enabling operators to effectively sell direct to their guests during their stay.

  • Extend Your Brand into the Property :

Differentiate your company with guests by increasing brand presence within the property. Tablet interface can be white labelled for your business.

  • Save Operating Costs :

Offer video instructional guides to the property to reduce guest call-outs, reducing operating costs.

  • Drive Direct Bookings :

YourWelcome creates a meaningful connection between operators and guests during their stay. Display your brand and surface your property portfolio whilst the guest is in residence and increase your direct bookings.

  • Make International Guests Feel At Home :

YourWelcome auto translates your property guides and local area information to make international guests feel at home.

How to get started with YourWelcome ?

Check our manual to learn more about how to install and use the app.

Already a BookingSync customer? Install the YourWelcome App from our App Center right now and join our live webinar !

First register here after that you will receive a link to join our webinar on Thursday 20th of June at 11:00 AM CEST.

TIPS TO MAKE YOUR RENTAL MORE ECO-FRIENDLY

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The Sustainable Development Week is a good opportunity to reflect on the daily actions that would make seasonal rentals more eco-friendly. Especially as 87%* of travelers want to opt for environmentally friendly rentals!

ACCOMPANY THE TRAVELLER

During the holidays, the travellers can sometimes lose good habits.

Help them stay on track by providing them with the necessary equipment for sorting waste : bins and sorting instructions.

And don’t hesitate to make them aware of daily actions :

  • turn off electrical appliances and lights

  • limit heating (especially in bedrooms)

  • wash at 30 degrees

Your eco-friendly commitment, through the products you provide, will be appreciate by your travellers :

  • organic or natural shampoo and shower gel, ideally in a dispenser that you fill every week

  • organic or natural dishwashing liquid and household products

And finally, display your commitment via :

  • a selection of local craftsmen and merchants to offer responsible consumption

  • a list of nature sites around you rental and information on how to respect and protect them

  • a list of alternative modes of transportation : local public transport timetables, bicycle rentals, and so on

ECO-FRIENDLY COMMITMENT

What could you do concretely in the management of your rentals ? Even the smallest gesture can make a difference.

Remember to use organic or homemade products for the household on a daily basis. White vinegar has never had such a popularity! Why not start making your own laundry detergent for household laundry while promoting natural drying.

As for energy, remember to turn down the heating between two travellers and to turn off the electrical appliances.

If your rental is surrounded by greenery, encourage biodiversity :

  • by choosing honey plants that produce nectar;

  • by installing animal shelters and highlighting them with labels explaining their usefulness (children will love it): small pile of wood, bird nest box, insect hotel, and so on

  • by choosing natural fertilizers

  • by leaving wilderness areas

Of course, share your actions (and your smile!) with your travellers by posting an "eco-friendly charter" in your rentals and sending it to them before their visit by email to redirect to your website.

*source Booking.com

Damage Deposit & Payments in a single click with Swikly!

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The hassles of cheques and bank transfers are over !

We are happy to introduce Swikly, the perfect solution for damage deposits and balance payments for your bookings !

What is Swikly ?

Swikly is a safe, third party online payment system that allows users to secure reservations or security deposits via a credit/debit card imprint.

It is also, for your clients, the simplest, fastest and most secure way to send their deposits or down payments to you with “a swik”! A swik is a secure digital commitment based on a card imprint that replaces down-payments or deposits.

The deposit is not debited from their account. If a problem occurs, Swikly will act as our intermediary and will verify the terms of payment for the security deposit.

How do you explain it simply to yours clients ?

“Swikly is a fully secured system to guarantee your booking: you enter your credit card number but you will not be charged. The deposit will be charged only if you cancel your booking…”

How to get started with Swikly ?

Read our manual to know how to install and use the app.

Already a BookingSync client? Install the Swikly App from our App Center right now.

First register here, and then you'll get by email the link to join the webinar (in english) on tuesday 18th of June at 3:00 PM CEST.

How Rental Ninja can take your vacation rental business to the next level?

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Our partner Rental Ninja never stops improving and providing stunning additional features to BookingSync users!
If you were already fan of:
Statistics: helping you visually identify your strengths and ways of improvement
Accounting: automating your owners' and sub-contractors' invoicing
Mobile App: allowing you and your team to work smoothly on the move, keeping everyone updated
Guest App: delighting your guests with all useful details about your rental, delivered at the perfect time
We are pleased to announce that Rental Ninja is now available in English, French, Spanish and Italian! But that's not all!
Quickly discover the 3 new amazing features you'll love:

Pre Check-In

Stop spending hours each week mailing guests to ask for their arrival information, making sure they'd inform you about any special requests upon arrival, get things ready the proper way and avoid last minute inconveniences.

  • Let us contact them and follow-up by e-mail and SMS to get: their arrival time, transportation details, passport (number and/or picture) and confirmation of their contact details.

  • Then, they will have direct access to the Guest Mobile App containing every useful detail for their arrival and stay!

  • Do you use the self check-in? You'll be able to explain how to access the property, share the access codes and decide to share this only after the booking gets fully paid or at a specific time.

Tasks Management

Probably your everyday work is looking like this: hours spent on cleaning and maintenance logistics, picturing up and down with damages needing assistance, forwarding data to the workman, organizing cleanings the evening before due to last minute reservations, informing the cleaning staff everytime a stay gets extended…

Now:

  • Imagine being able to automatically assign your check-in, cleaning, check-out missions to the right people. But also create a last-minute mission because a fix is necessary. And all of this fully synchronized and notified to all your teammates!

  • A guest fills his pre check-in details? The associated check-in mission is updated and your check-in agent is notified on his phone!

  • Guests shorten or extend their stay? The associated cleaning mission will be shifted accordingly and your housekeeping staff informed!

Statistics in Accounting

Detailed statistics in Accounting will now allow you to easily identify parts of the business you can improve and better drive your business strategy:

  • Easily see how much money you earned on cleanings, and evaluate if you could hire internal cleaning staff instead of externalizing the service.

  • Understand the flow of the market, and see the consequences of the strategic changes you made to boost bookings from certain platforms or from our own website.

Don't wait to start using Rental Ninja and benefit from a 14-day trial (see Rental Ninja in our App Center)

Want to learn more and ask for specific questions? Join one of the next webinars organized by Rental Ninja, they are available in 4 languages :

Register for SPANISH Webinar: Thursday, March 21th - 11 AM (UTC +1)

Register to FRENCH Webinar: Tuesday, March 26th - 10:30 AM (UTC +1)

Register to ENGLISH Webinar: Tuesday, March 26th - 5 PM (UTC +1)

Register to ITALIAN Webinar: Wednesday, March 27th - 4 PM (UTC +1)

Automate property care with Breezeway!

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The BookingSync team is excited to announce its partnership with Breezeway, a new mobile solution that helps vacation rental managers master their back-end cleaning and maintenance operations.

What is Breezeway?

Breezeway makes it easier to manage property care. The company’s intelligent platform and mobile app help property managers coordinate cleaning and maintenance tasks, improving quality and ensuring the job gets done right.

How does Breezeway makes your life easier?

Increase operational efficiency: Data-driven tools that automate scheduling and coordinating teams -eliminating hundreds of hours of spreadsheeting each week.

Keep your owners happy: Quality assurance and customized service programs help you exceed renter expectations and showcase the full value of your property operations.

Drive additional revenue: Comprehensive maintenance documentation and reporting enables more service offerings, monetization and opportunities to grow your business.

How to get started with Breezeway?

Read our manual to know how to install and use the app.

Already a BookingSync client? Install the Breezeway app from our App Center right now and join our live webinar!

First register here, and then you’ll get by email the link to join the webinar (in english) on friday 26th of October at 3pm CEST.

What we really like about Breezeway?

Breezeway offers BookingSync users a two weeks free trial period, this is the opportunity to test the features and measure the power of the tool in order to increase your business efficiency. Claim your free trial here!

Breezeways allows at the same time to custom the services for each of your properties but also to bulk-schedule, which saves a lot of time and allow you to focus on tasks that needs more attention.

This solution is a perfect fit for BookingSync providing a deeper suite of back-office functionality to offer our clients who want to use detailed checklists for cleaning and inspections. Better yet, the integration automatically pulls your inventory and booking schedule, which makes it easy for you to coordinate turn-days.

Business friendly accommodation with MagicStay - “Rest well, Work better”

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Have you ever wondered if a booking platform for business travelers existed ? MagicStay is the answer!
Latest data : “The expenses for corporate/business travel make up a corporation’ second or third largest controllable expense behind salaries, wages and IT expenditure.” - Statista

What’s MagicStay?

MagicStay is a French alternative accommodation booking website, created to meet the requirements of the business trip and available to all those who wish to travel serenely.
MagicStay offers nearly 200,000 accommodations from all types (apartments, villas etc…) in more than 90 countries. Their accommodations are selected for their professional added value: ideally located in the city center or close to convention / exhibition centers.

How to get started with MagicStay via BookingSync?

Read our manual here to know how to install and use the app.
Already a BookingSync client? Install the MagicStay app from our App Center right now!

You missed our live webinar? We recorded it for you, click here to watch it.

What we really like about MagicStay?

MagicStay provides a real solution to business travelers based on accurate business needs.
They provide and base their services on useful data about business traveling such as the weekly infographic below:

It is true that traveling for professional reasons creates a lot of stress by itself, MagicStay brings solutions to all sources of additional stress in order to travel in peace and focus on what matters the most: Work.
Useful links:
https://www.magicstay.com
https://www.bookingsync.com

Guests Remote Access Made Easy With Igloohome

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If you haven’t heard of igloohome’s amazing tools already, today’s the day!

We introduce you to one of the vacation rental industry’s best technological creation: remote check-ins for hosts and guests, by the award-winning igloohome.

What’s igloohome?

igloohome offers a range of solutions including smart locks and lockboxes for remote check-ins and check-outs, adapted to your needs and budget.

igloohome creators say: “As Airbnb hosts, we were often inconvenienced by key handovers at awkward hours. So we rolled out our smart locks to happy short-term rental owners to help them with check-in issues.”

igloohome was then born, designed to fit every guest’s needs, whether you rent an apartment in a city center or a cabin in the woods.

igloohome offers many advantages:

  • 3 products are available: the Smart Deadbolt 2S, the premium Smart Mortise and the Smart Keybox 2

  • Property owner/manager can generate a PIN number remotely for guests to enter the rental at any hour of the day or night

  • Guests don’t need to download an app to access the rental and open the lock

  • Lock works with bluetooth connection but PIN codes can be created/issued out of bluetooth range

  • Duration PIN codes can be created for the guest’s length of stay, expiring after they check-out

  • igloohome products work offline, despite their remote capabilities

  • Available on major e-commerce stores

  • Multi award-winning solution: CES Asia Innovation Awards 2018 and 2017, iF Design Award ; Singapore Infocomm Technology Federation’s Best Innovative Infocomm Product/Solution: Internet of Things (Gold Winner) and more!

The igloohome smart locks have been shipped to 80+ countries already.

Getting started with igloohome

Read our manual to know how to install and use the app.
Already a BookingSync client? Install the igloohome app from our App Center right now!

igloohome x BookingSync integration

Now, with our partnership with igloohome, your vacation rental business can be synced with your igloohome locks, so PIN codes are automatically generated for your guests. This means you no longer need to manually create PIN codes! Also, your guests will be notified of the PIN code through the Bookingsync Notifications app, so you wouldn’t need to send them a separate email.

N°2 holiday destination in Indonesia devastated : Lombok earthquakes, how can you help?

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On August 5th, several earthquakes, including the most deadly one of magnitude 7, stroke north of Lombok. One of the main touristic island of Indonesia, the neighbour of Bali, has been hit by a natural catastrophe that caused a lot of suffering and pain to the local population.

Despite their own loss in Gili Trawangan and Gili Meno, the company Bali Management Villas (one of BookingSync clients), has made us proud! They have personally witnessed what a natural disaster can bring to the residents there and decided to take action.
Touched by the gentleness and kindness of the locals, and seeing what Lombok has given them through the 9 years the company has been running in Indonesia, now it’s time to give back, show the people gratitude and give help to those affected by this tragedy in an efficient way.
As the island has been struck by second earthquake (and many aftershocks), the death toll has been increased to above 500.

Bali Management Villas (BookingSync Indonesia main user) have organized boats from their usual transportation providers and are now collecting supplies to donate goods to those in need, working closely to help teams on site.

What to bring? How the money will be spent? Mainly on basic supplies such as food, water, masks, clothes and 1st aid medicines.
Indonesia is the first region of the world that benefit and also suffers from tourism in many different ways, we (the collectivity), need to help Lombok population getting back on their feet so people from the industry and their family can go back to a decent life.

If you want to pinch in: https://www.mycause.com.au/page/183437/help-lombok-victims-earthquake
If you want to bring stuff, swing by their office in Bali: Bali Management Villas, 5x jalan Kerobokan, Bali, Indonesia.

The BookingSync 2018 Team Retreat: A Week Of Exchanges & Meetups

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At BookingSync, our teams work 100% remotely. This is a choice we’ve made in compliance with our values:

The world is full of talents, this is why we have chosen to collaborate remotely to work with the best people, no matter where they are. It brings all of us flexibility, happier lives and better reactivity across time zones.

So, for the second year in a row, -almost- the whole team gathered for a team retreat week. After meeting up on the Greek island of Sivota in 2017, we arranged to meet in Névache, in the French Alps, at BookingSync’s headquarters.


1. What’s a team retreat?

A team retreat allows the members of a same company to gather in a chosen location, at the same time, for a few hours or days.

It helps create a team spirit, which is even more true when everybody works remotely. It also helps ease off on the pressure and take a step back. It’s a great occasion for each person to be implied in all the company’s projects.

    

A lot of companies set up such events, such as Buffer, a social media management platform, Youth Ki Awaaz, an youth-focused Indian information website or Stanford Women’s Gymnastics, an American university sports team.

    

On our side, this week is also an occasion for each of us to exchange ideas and knowledge, and the time to get to know each other better.

2. The BookingSync Team

   a. Our team

BookingSync is more than a French startup, it is above all the meeting of digital nomads coming from all over the world: France, Russia, Poland, Netherlands, Spain, Macedonia, Morocco, Australia, Canada, Romania, Serbia, Hungary, Chile, USA, Czech Republic.

Whether they live in their home country or on the other side of the world, some members of our team traveled up to 36 hours to reach Névache. A total of 29 co-workers on 34 were able to travel to the Alps.

    b. Creating a team spirit

Working remotely offers a lot of advantages, such as being able to work from any place -as long as you have a wifi connection!-, choosing your work hours and own rhythm, and also having the chance to better enjoy your family.

But even though we all interact each day, using tools such as Slack, Skype, Intercom or Zendesk, we don’t have the occasion to meet up personally. This is why we enjoy so much spending time together each year, for a week.

   c. Our week in Névache: workshops, reorganisation, meetups and team building

This 2018 session has been punctuated by several events and meetings:

  • An introductory game, during which each of us had the occasion to introduce themselves, a treasure hunt/hint game in the city of Briançon, a hike and picnic in the Vallée de la Clarée and a concert night

  • Group and individual photo sessions

  • Several workshops allowing team to collaborate and exchange ideas (development, marketing, support, management…)

  • A complete work reorganisation, which lead to the creation of new teams and the implementation of a new support tool (stay tuned!)

  • Meeting the people who made the BookingSync adventure possible: our loyal investors, some of them living in Névache. We had the opportunity to share an afternoon, dinner and night with them

  • More generally speaking, as the 29 BookingSync co-workers were accommodated at the same place, we’ve all had the occasion, each day, to share moments outside working hours: spa, dinners, breakfasts, walks...

3.The BookingSync vision

Team spirit, sharing, tolerance and fighting prejudice: here are some of our core values, which guide us through our vision of a positive company, helping each one feel happy and accomplished. Sébastien Grosjean, our CEO, says:

Regularly organising team retreats is very important to me. Every year, we aim at gathering our co-workers for a unique occasion of sharing and exchanges, which helps creating a team spirit. Organising this week in Névache, our headquarters, needed several months of preparation, but this was worth it. Today, we’re leaving Névache more motivated than ever, decided to reach our goals!

See you next year for another destination!

You can see more pictures of us in Névache on our official Facebook page.

2 Solutions To Easily Automate Your SMS Communication With Guests

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This is something we’re being asked a lot: can you automatically send SMS notifications to your guests via email, using BookingSync?

We’ve been looking for solutions and found 2 great products for you, depending on your needs: discover Wishbox and TextMagic.

Wishbox pre-scheduled automated email-to-SMS

Wishbox, as an official partner app, allows you to configure automatic messages and their rules. Their offer is fully synced with BookingSync.

Create a message, pre-schedule it and edit the information available.

Wishbox allows you to:

  • Choose some or all the booking sources (Airbnb, Booking.Com, HomeAway, etc.)

  • Choose the condition under which you would like to send an automatic SMS (completing a pre-check in/out, receiving a rating, etc.)

  • Set up triggers that will send the message before, during or after the event

  • Personalise the text message using for example the guest’s name or the property booked

The whole SMS set up process is explained in the Wishbox blog.

Direct sending from BookingSync with TextMagic

The solution offered by TextMagic is pretty simple: create your account on TextMagic’s side using the email address of your choice and you’re all set up!

For clients to receive your email as an SMS, simply send your message to {client’sphonenumber}@textmagic.com, from the BookingSync Notifications app. Your guests can also reply to the SMS and you’ll receive the answer as a regular email.

Note, though, that the email you send should be sent as a normal text message and cannot be styled, so don’t use any HTML within it.

 

Here’s what TextMagic does for you:

  • Get detailed SMS reports, highlighting your sent message history and delivery rates

  • Booking confirmations, marketing & promotions, alerts & notifications…

  • Each SMS sent costs 8 cents

  • And much more! You can check all of the TextMagic features on their website directly

Note that the email address used with TextMagic should be the same as the one used in your BookingSync account.

       

Staying in contact with your guests via SMS is the easiest way to reach them.

Know another great email-to-SMS solution? Share it in the comments!