Today, let’s introduce you to one of our clients, specialised in concierge services and vacation rental management in France: Welkeys, a team of more than 500 concierges dedicated to owners and travelers, in the biggest French cities.
Hi Chloé, could you tell us a bit more about yourself and your company, Welkeys?
I’m Chloé Fournier, founder of Welkeys.com. Being a user myself of the Airbnb platform, as a host, I realised that managing the whole vacation rental logistics was hard -creating the listing, managing the bookings planning, welcoming and informing the travelers, cleaning and handling the household linen. That’s why I created Welkeys 2 years ago, the 1st platform connecting owners and concierges dedicated to short-term rentals. We’ve launched our turnkey offer in January 2017, Welkeys Premium®. This way, we can completely manage vacation rentals, for the owners: creating the listing with professional pictures, publishing it on several platforms, managing the bookings calendar, reservations and communication with the travelers, optimising prices depending on the season, coordinating check-ins, cleaning and managing the household linen in-between each stay with our Welkeys concierges. We’re currently a team of 10 people, working with 500 professional concierges. Our Welkeys Premium offer is available in 20 French cities, and in Marrakech.
What kind of rentals do you manage?
We own more than 100 apartments and houses in several major French cities such as Paris, Bordeaux, Marseille, Lyon, Nice, Toulouse, Montpellier, Nantes, Lille…but also in other cities like Dijon, Fontainebleau, Châtel, Annecy and in Morocco, in Marrakech! Our property portfolio is essentially composed of high-quality apartments and houses, which have been comfortably equipped -fitted kitchen, wifi…-. Most of them have been recently renovated. We aim to manage more than 300 apartments and houses by the end of 2017. We also plan to get international and expand in cities such as Brussels, Montreal and Lisbon.
What’s your best memory since you created Welkeys?
We recently welcomed a tennis player, who wanted to stay in one of our apartments while participating in Roland Garros, it was a real honor to get to meet him!
Which of your 100 houses and apartments would you like to stay in, during your next holidays?
In our amazing house in Marrakech, without a doubt! Picture yourself at the edge of the Palm Grove, in a fully-equipped 380m² house, surrounded by a 5,000m² garden and a dreamy swimming pool…
What makes Welkeys so special?
First of all, all of our concierge speak English and have completed a hotel management training. Every check-in we do is customised for each traveler. Once the booking is confirmed, we communicate with them in order to determine their needs. We offer several services, such as airport pick-up, luggage storage, breakfast delivery, at-home chefs and hairdressers, depending on what they need and thanks to our numerous partnerships. We’ve also created welcome kits with shower gel, shampoo and slippers in every rental.
-Chloé Fournier, Welkeys founder.